Privacy Policy

Last Updated: 05/08/2026

Voltic Power Ltd ("Voltic", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our portable power bank rental service.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Voltic provides portable power bank rental services through charging stations located at participating venues.

If you have any questions about this Privacy Policy or how we process your data, please contact us using the details provided at the end of this policy.

2. Information We Collect

Depending on how you use our website and services, we may collect:

Personal Information

Name
Email address
Telephone number
Billing information
Payment information (processed securely by our payment provider)
Customer support enquiries

Rental Information

Rental date and time
Charging station used
Rental duration
Return location
Transaction history

Technical Information

IP address
Browser type
Device information
Operating system
Website usage data
Cookies and similar technologies

3. How We Use Your Information

We use your information to:

Process power bank rentals
Process payments
Provide customer support
Manage your account
Detect and prevent fraud
Improve our services
Monitor website performance
Respond to enquiries
Comply with legal obligations

Where you have given your consent, we may also send marketing communications about our products or services. You may opt out at any time.

4. Legal Basis for Processing

Under UK GDPR, we process personal data where we have a lawful basis, including:

Performing a contract with you
Complying with legal obligations
Our legitimate business interests
Your consent (where required)

5. Payment Information

Payments are processed securely through trusted third-party payment providers.

Voltic does not store your full payment card details on its systems.

Please refer to the relevant payment provider's privacy policy for information about how they process payment information.

6. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website functionality
Analyse website traffic
Enhance your browsing experience

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

7. Sharing Your Information

We may share personal information with trusted third parties where necessary, including:

Payment providers
Website hosting providers
IT service providers
Analytics providers
Customer support providers
Professional advisers where required
Law enforcement or regulatory authorities where legally required

We do not sell your personal information to third parties.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Maintain accurate business records
Comply with legal and regulatory obligations
Resolve disputes
Prevent fraud

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Restrict how we process your data
Object to certain types of processing
Request a copy of your information in a portable format
Withdraw consent where processing relies on consent

Requests can be made using the contact details below.

11. Marketing Communications

Where permitted by law or where you have consented, we may send you information about our products, services, or promotions.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our services are not intended for children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete it.

14. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place in accordance with applicable data protection laws.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will include the date it was last updated.

Continued use of our services after changes have been published constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Voltic
Email: Oscar@volticpower.co.uk
Website: www.volticpower.co.uk

17. Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.